This article discusses the authors' implementation of Help Central, a site within the Lister Hill Library Collection on the University of Alabama-Birmingham's SharePoint server. Initially, Help Central was designed to address the inadequacies in the library's old, static HTML web-based support system, including haphazard issue reporting by staff…

Librarians are familiar with the single-line form, the consolidated index, which represents a very large portion of a library's print and online collection. Their end users are familiar with the idea of a single search across a comprehensive index that produces a large, relevancy-ranked results list. Even though most patrons would not recognize…

ERMes, the latest version of electronic resource management system (ERM), is a relational database; content in different tables connects to, and works with, content in other tables. ERMes requires Access 2007 (Windows) or Access 2008 (Mac) to operate as the database utilizes functionality not available in previous versions of Microsoft Access. The…

In today's world of instant everything, everyone has been exposed to some form of Web 2.0 technology, and higher education is not exempt from its long reach. Libraries of all types are incorporating Web 2.0 features to attract users as well as to showcase library services. The Online Public Access Catalog (OPAC) has become more user-friendly with…

ScanGrants (www.scangrants.com) is a free, online listing of grants, scholarships, and other types of funding in the health sciences. It is basically a launch pad for anyone looking for money to fund medical research or community/public health projects, or to finance their education in various healthcare fields. The goal is to enable researchers,…

Smart librarians have always valued their relationships with users and other librarians. The creative force of those relationships is empowered via Web-based social networking, collaboration, and sharing. At Stony Brook University Health Sciences Library in New York, students, faculty, clinicians, and residents expect the latest refinements in…

Describes the usability study that was designed at Hampshire College (Massachusetts) to see whether students were successfully using the library's Web site, particularly for reference services. Emphasizes the need for retesting and discusses results of the usability testing, including an increase in Web site hits and database searches. (LRW)

Discussion of remote access to library services focuses on proxy servers as a method for remote access, based on experiences at Saint Mary's University (Halifax). Topics include Internet protocol user validation; browser-directed proxies; server software proxies; vendor alternatives for validating remote users; and Internet security issues. (LRW)

Describes how a student-based program at the University of Maine at Farmington encouraged students to use the renovated library facilities. Following a needs assessment, Writing Center peer tutors were trained to deliver a library instruction workshop. The key factor in the instructional program was that it was student-led. (AEF)

Describes the implementation of an electronic reserve collection at the Portland State University library. Topics include a survey of other libraries who had started electronic reserve collections; the Family Educational Rights and Privacy Act (FERPA); copyright and intellectual property issues; and a list of helpful Web sites. (LRW)

There has been a move afoot in libraries of all kinds to incorporate open source software and applications to better support their rapidly evolving information access and delivery services. There has been particular interest in a specific configuration of open source components?known by the acronym LAMP?that can be used to build fairly complex Web…

Discussion of equipment problems in libraries resulting from new technology, budget cuts, and loss of staff focuses on experiences at Alfred University (New York) where a team approach was developed to improve patron service, keep appropriate records, include student assistants, and improve organization. (LRW)

A "professor librarian" at the State University of New York (SUNY) at Cortland discusses the origins of her dual role; evolving and morphing roles; technology instruction in library education; reasons that librarians make ideal teachers of computer applications; problems with and benefits of the librarian as professor; and future…

Explains how Texas A&M University libraries developed a wireless network, including problems encountered, and describes three wireless services currently being delivered using Personal Digital Assistants (PDAs), tablet PCs, and wireless laptop computers. Topics include costs versus value; data security and access; wireless access points;…

Special section includes two articles on academic library collection management: "Current Awareness: Acquisitions to Endusers" (Michael Lonardo and Dianne Taylor-Harding) describes methods for announcing recent library acquisitions to faculty; and "Book Acquisitions: A Purchasing System" (Ting Zheng and Joyce Huang) explains a…