In a relatively short time, technology applications have become an essential feature of the admissions business. They make the jobs of international admissions professionals easier in many ways, allowing for more robust communication with applicants and counselors, a streamlined application process, and quicker access to information about…

The stone age of college and university admissions was characterized by paper, snail mail, large file rooms, and cumbersome admission processes. Even more frightening to recall is that only fourteen short years ago, approximately 36,000 applications for admission to Michigan State University arrived hand printed on paper in sealed envelopes. Mere…

Fear is an interesting word. Especially, when contemplating the contemporary collegiate registrar. The registrar profession seemed to diverge over the last decade. There appears now to be two categories. One is a benevolent person who honors traditional registrar standards, yet does little to grow the profession. The second is an ambassador of…

It can be difficult for any customer service environment to keep up with the whirlwind pace of change in today's technology-centric world. The challenge can be particularly daunting in an institutional setting accustomed to deliberative, consensus-driven change. The Office of the Registrar at Indiana University Bloomington (IUB) has a…