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Peer reviewedWeaver, Richard L., II; Cotrell, Howard W. – Bulletin of the Association for Business Communication, 1991
Examines specific intervention strategies designed to deal directly with complaints, conflict, and criticism. Defines intervention strategies and their importance. Discusses techniques for intervention strategies, and dynamation strategy skills such as observation and listening. (PRA)
Descriptors: Business Communication, Conflict Resolution, Higher Education, Interpersonal Communication
Welsh, D. Kent – 1979
Since imagery is a unidimensional variable, all measures of imagery, both questionnaires and behavioral, should be correlated; this, however, has not been supported by earlier research. Therefore, a new questionnaire on mental imagery--the Differential Imagery Questionnaire (DIQ)--was developed which taps four types of imagery: word imagery (WI);…
Descriptors: Behavior Rating Scales, Correlation, Creativity, Factor Structure
