The Main Library Service Desk is a one-stop academic help center located between a newly renovated student-focused space called the Learning Commons and the library collections. Services began with the first day of classes, August 26, 2013, and assessment has been ongoing, in part due to the availability of data. Staffing levels, staffing hours,…

As access services emerges as a discrete discipline within the field of librarianship, opportunities for access services librarians to meet and discuss the issues facing today's libraries continue to grow. One annual meeting that has attracted less attention over the years is the Ivies + Access Services Symposium. Held at various member…

This article describes the process and role frontline access and public service staff play in needs assessment and evaluation of user services, specifically in understanding the voice of the customer. Information includes how the University of Arizona Libraries have incorporated daily data collection into the strategic planning process, resources…

Macquarie University Library's planning for a new library coincided with a major renewal of the university's curriculum and research activity. This provided a significant opportunity to re-think the presentation of the library collections in the new environment. This article describes how strategic alignment with university goals and the framework…

In 2011 the University of Wollongong Library undertook a significant review of its Resource Sharing services. This was prompted by constraints in the systems supporting this service, changes to the Library's key suppliers, Infotrieve Australia and the British Library Document Supply Service, and the need to deliver effective library services…

This paper describes the process whereby a university library investigated the value of its subject guides to its users. A literature review and surveys of library staff, library users and other libraries were carried out. Existing library subject guides and those of other higher education libraries were evaluated. The project team reported…

This article describes a library renovation project in a community college that involved using existing space and reorganizing it to support the way students learn both individually and collaboratively. The article also looks at the importance of the academic library as place.

"Research Library Issues" ("RLI") focuses on current and emerging topics that are strategically important to research libraries. The articles explore issues, share information, pose critical questions, and provide examples. This special issue presents a report released by the Association of Research Libraries (ARL) Joint Task…

This paper looks at the challenges that libraries in Africa face in responding to massification of higher education by discussing the University of Zambia library's response in library and information resources provision. As a result of massification of higher education, libraries have been forced not only to employ new and different strategies to…

The high rate of technological change that libraries are experiencing makes it seem that the future is closer than it used to be. Rather than having some notion of the future, particularly in emerging technologies, librarians need to be kept well informed and up-to-date in the potential uses of these technologies, especially those that apply to…

We are building conventional library space without making the paradigm shift our digital environment requires. The chief obstacles to change lie in our conception of readers as information consumers, in our allegiance to library operations as the drivers of library design, and in the choice made between foundational and non-foundational views of…

Describes international standards and recent Australian work on performance indicators in the technical services area. Current projects in Victorian academic libraries highlight some of the problems involved. (Author)

Describes the Perseus Project, a Harvard University-based effort to develop a hypermedia library of text and images concerning classical Greece. Explores the role of naturalistic inquiry (NI) in the Project. Reports that NI has helped researchers uncover unanticipated demands upon instructors, students, and developers in working with hypermedia.…

This report describes the planning and design process for the University of Rhode Island Library's new map room, which was undertaken as part of a library expansion and renovation program. The first of the report's three major sections describes how equipment was selected for the map room and discusses the advantages and disadvantages of three…

Discusses limitations and possibilities of the service quality model, originally developed in a commercial environment, for academic libraries. Examines ways in which the model can be adapted to library reference services, access services, document delivery, and collection development. (62 references) (Author/AEF)