Academic libraries have always been deeply associated with their collections, but the nature of those collections has changed radically as we have entered the digital age. As libraries continue to evolve, they will focus strongly on special collections while adopting a goal of providing access to as much other content as possible. The collection…

The article examines some of the non-routine challenges that an academic library director can expect to deal with during his or her career. Each challenge is discussed in a paragraph or two, beginning by characterizing the challenge as an animal that serves as a metaphor for unusual but nonetheless important conditions that can, sooner or later,…

As access services emerges as a discrete discipline within the field of librarianship, opportunities for access services librarians to meet and discuss the issues facing today's libraries continue to grow. One annual meeting that has attracted less attention over the years is the Ivies + Access Services Symposium. Held at various member…

This article presents the story of how Pepperdine University migrated its library management functions to the cloud using what is now known as OCLC's WorldShare Management Services (WMS). The story of implementing this new service is told from two vantage points: (1) that of the library; and (2) that of the service provider. The authors were the…

In January 2008, the Belk Library & Information Commons at Appalachian State University combined the Access Services staff members of the Circulation and Lower Level Service Desks with the Reference and Instruction team as part of a library-wide reorganization effort. The new team balanced what had been a staff-dominated Access Services team…

Trinity University has established effective strategies for engaging faculty, administrators, and staff in information literacy instruction and assessment. Succeeding in an area in which many libraries struggle, the Coates Library at Trinity University offers a model for libraries seeking to actively engage their campuses through 1) establishing a…

Library customers have more remote information choices than ever before, so we must ensure that when they do come to the library, they experience a welcoming environment, a high standard of service, and receive equitable levels of service across campus. Developing a customer service program was a logical next step to reinforce the ongoing…

This paper looks at the challenges that libraries in Africa face in responding to massification of higher education by discussing the University of Zambia library's response in library and information resources provision. As a result of massification of higher education, libraries have been forced not only to employ new and different strategies to…

During the period in which Duane Webster led the Association for Research Libraries (ARL), powerful commercial interests sought for their own financial purposes the information resources essential for providing education and performing research. Juxtaposed was the Internet with its inherent capacity to democratizing these resources. Commercial…

Discusses benefits and drawbacks of a team approach to building a library Web site, based on experiences of redesigning the Web site at Wake Forest University's library. Considers the community context at Wake Forest, including laptop computers being issued to students, faculty, and staff; and support needed from library administrators. (LRW)

Based on the relocation of the University of Tennessee Knoxville (UTK) Library, this paper explores the importance of communication in project management. Definitions of project management are followed by an overview of the UTK move and discussions of the role of the project director, possible causes of mismatches between responsibilities and…

Discusses the impact of library networking systems on a small academic library with Evergreen State College's library used as a case study. (CHC)

Description of the process of developing a five-year strategic planning document for the Indiana State University Libraries covers data gathering from a variety of printed sources, staff reports, and interviews with faculty; conceptualizing document content; writing; and editing. A questionnaire for teaching faculty is appended. (10 references)…

Discusses how strategic planning can help academic libraries integrate online systems for management of multiple fund accounts. Topics addressed include fiscal management goals and objectives; coordinating systems; the budget calendar; periodicals processing; and supplementary funds such as student fees, awards, legislative appropriations, and…

Discusses the importance of strategic planning in academic libraries. Topics addressed include the culture of the research institution, benefits of strategic planning, empowerment of the library through planning, and a framework for the planning process. Examples of planning from two university libraries that involved staff, faculty,…