This qualitative descriptive study explored how full-time faculty of a California higher education institution described their experience with the Information Technology Services employees' commitment, communications, and quality of customer service when resolving classroom Wi-Fi issues. The study used the model of Total Quality Management (TQM)…

Online education and distance learning has become the new normal since the pandemic hit in 2019. The effects have brought out adverse changes in educational spaces and teaching pedagogies and mental health especially for learners in colleges and universities. This paper aims to investigate the barriers to sustainable higher education and the…

This article describes an evaluation of a campus wide Active Learning initiative to examine instructors' experiences teaching in Active Learning Classrooms (ALCs) at a Canadian University. ALCs at this university differ in size, layout, and audio-visual equipment. The participants were 21 instructors from different disciplines who had taught…

This study seeks to understand the current level of e-learning and to investigate the challenges to the successful implementation of e-learning in Jordanian higher education from the perspectives of faculty members at selected Jordanian universities. Analyses of emailed survey data from 157 faculty members showed that the level of faculty…

This paper reports on a participatory case study investigating the total shift to an electronic assessment and electronic proctoring modality in a traditional higher education academic institution in Lebanon due to the COVID-19 pandemic. It describes the novel real-time electronic assessment and proctoring system developed by the University of…

Researchers have discussed the crucial effect that information technology (IT) personnel have in a variety of industries. However, a knowledge gap exists in analyzing the effect that interactions between higher education IT personnel and their customers (learners, faculty, and staff) have on the ability to learn, teach, and achieve. The current…

The purpose of this exploratory research study was to examine the roles instructional designers (IDs) play in the integration of generative Artificial Intelligence (GenAI) into their higher education institutions, and how they use GenAI technologies in their own professional practices. Data were collected from 15 participants in the United States…

Purpose: The purpose of this study is two-fold. First, to identify and encapsulate the enablers that can facilitate technology integration in higher education and second, to understand and analyze the interplay between technology agility enablers. Design/methodology/approach: The study used the Total Interpretive Structural Modeling (TISM)…

Due to the impact of the recent pandemic, the teaching and learning experience worldwide was marked by a wave of emergency digitalization. The sudden need to transition to online teaching and learning (OTL) has forced Higher Education actors to adapt quickly without proper planning. This study examines teachers' perceptions of the benefits and…

The COVID-19 pandemic ushered in pivotal changes in higher education as universities across the country closed campuses to slow the spread of disease. The global shift to online forums resulted in the need to rapidly rethink and reimagine the delivery of traditional in-person events. At Old Dominion University, the authors transitioned their…

Purpose: This study aimed to analyse if significant pedagogical transitions occurred from Pre-COVID-19 to COVID-19 period concerning applied teaching methods, course content, assessment strategies, technical support and faculty's readiness. Design/methodology/approach: This is a quantitative study wherein perceptions of 116 faculty (from higher…

Technology is now considered a critical toll in enhancing teaching and learning in universities owing to the fact that the ubiquitous nature of technology now allows students to access education from anywhere, at any time and at their own pace. The purpose of this study therefore was to investigate the extent to which universities in Lesotho have…

Since the late 1990s, internet-based distance-education programs have attracted students and instructors who could be geographically distributed: they could learn and teach from anywhere. However, the model for the staff who support distance-education programs was overwhelmingly the traditional place-based office with co-located physical and human…

This paper addresses the issue of sustainability in online learning in higher education. It introduces and discusses a five-level framework for helping higher education institutions to make the transition from enterprise to sustainable policy and practice in online learning. In particular, it responds to evidence in the literature regarding the…

This study examined the question of whether the "emergency remote teaching" that was accidentally adopted during the pandemic will eventually lead to an acceleration of digitalizing the teaching and learning processes at PNGUoT. Utilizing a mixed-method explanatory sequential design, quantitative data were collected first and followed by…