The presentation focuses on the status of disabled persons in the world, notes progress made in improved living conditions for the disabled, and considers implications for libraries serving disabled clients. Services currently offered in academic libraries are described, as are goals related to four aims specified by the United Nations during the…

This reference procedures manual for the Northern Michigan University Library covers: (1) desk service, including handling inquiries, recording statistics, problems, responsibility of assistants, referrals, user assistance with the public access catalog, and reference collections; (2) photocopying; (3) database searching; (4) bibliographic…

This essay arguing for retention of sophisticated reference-desk service as separate from library instruction notes brief history of relationship and two fundamental reasons for separation: a "one-shot" lecture could not cover every tool useful for research needs of each individual student; and not all patrons are experiencing library instruction.…

Discusses basic information services and resources available to business educators. Describes library resources, encyclopedias and other reference works, ongoing published indexes, and automated databases. (GC)

This manual is primarily designed as an orientation program for librarians new to the Reference Services Division at the State University of New York at Albany University Libraries. It contains practical information and some of the procedures necessary for providing service at the reference desk in these libraries. The appendices provide samples…

This paper contrasts myths (false beliefs) and realities of two points of view concerning the role of the college library in learning--primary role, or secondary support role to classroom learning. Skills learned in using a college library are highlighted as necessary to acquiring an education and for lifelong learning. (EJS)

Six myths regarding libraries are discussed: libraries are at center of intellectual life; book is sacred; libraries are responsive to information needs of various publics; objective evaluation is common decision-making practice; librarianship model fosters active client-oriented behaviors; library school education alone provides sufficient…

Not every library has a specific department or area to handle its gifts and exchanges. This function is a vital part of every library program. This presentation is designed to increase awareness of the valuable contribution that the gifts and exchange function makes to the overall library program. Some of the contributions of the gifts and…

This task force report on current and anticipated needs relating to the use of microcomputers in libraries on the University of California, Berkeley, campus is intended to serve as a fundamental document, the basis for future discussion, planning, and development. The task force divided into two groups to consider the issues of staff use of…

In addition to a literature review emphasizing definitions, statistics, and legislation concerning learning disabilities, this paper presents the results of a 1987 survey of academic libraries regarding their services for postsecondary learning disabled students. Responses (n=525) to the questionnaire indicated that, as a group, academic…

The Orientation and Training Task Force of the Temple University Library was charged by the Director of the Central Library System (CLS) in October 1987 to develop plans for a three-level program, including an orientation component for all CLS staff, a second component for staff who regularly work at any public service point, and a third component…

In September 1981, Carnegie-Mellon University Libraries inaugurated a Question/Comment Board, soliciting from users their suggestions, opinions, and complaints, and prominently displaying the libraries' responses to these queries. This technique has proved to be an effective method for identifying users' perceptions of libraries (i.e., physical…

Focuses on advantages and disadvantages of centralizing the administration of a bibliographic instruction program in the academic library reference department, noting objectives in administration of such a program; concerns to be addressed prior to deciding who, within organizational structure, administers program; and administration through…

This document is the library intern orientation packet for Pfau Library at California State University, San Bernardino. The packet contains the following: (1) a checklist for training; (2) a list of duties for reference services; (3) a list of "things to know" that includes library and employee rules; (4) frequently asked reference…

Describes the integration of a library orientation session with an information resources assignment in which students write papers describing resources available in their particular areas of specialty. (TJ)