Because many schools face the difficult task of training teachers to use the Internet, this paper provides guidelines for planning and implementing an Internet training program for teachers. The first issue that must be addressed is defining goals and objectives by assessing the needs of the network users. Next, the various methods of Internet…

Provides specific tips and guidelines for information professionals who are currently administering, or who plan to introduce, end-user search programs. Discusses the reference interview, evaluation of information sources, electronic database standards, pragmatics of access, electronic search strategies, and the role of the information center.…

Presents guidelines for creating a plan for a knowledge system that integrates training, documentation, and support activities for computer-using personnel in a business setting. Benefits of the system are described, including increased user productivity. (LRW)