Signage represents more than directions or policies; it is informational, promotional, and sets the tone of the environment. To be effective, signage must be consistent, concise, and free of jargon and punitive language. An efficient assessment of signage should include a complete inventory of existing signage, including an analysis of the types…

Presents guidelines and a self-assessment questionnaire that were developed by the New York Library Association for libraries serving users with hearing impairments. Areas covered by the documents include policy statements, materials, services, programing, cooperation with other agencies, facilities, and staff development. (LRW)

This SPEC (Systems and Procedures Exchange Center) Kit and Flyer reports results of two surveys conducted in 1996 and 1998 that examined ARL (Association of Research Libraries) member libraries' World Wide Web history, development, use, and activities. Fifty-six out of the then 119 ARL member institutions responded to the 1996 survey, and 68 out…