The International Federation of Library Associations' Section on Document Delivery and Interlending researched fax policies, highlighted problems of fax requests, and listed recommendations for improvement. Provides the guidelines on using fax for interlending requests which emerged from this research, and emphasizes the policies and procedures of…

Since no local library can meet the information needs of the community on its own, librarians and local policymakers must look to other existing agencies and channels for support. In every locale are agencies, organizations, and governmental and social service units that daily gather, compile, and disseminate information as one of their missions.…

The Learning Resource Services (LRS) department at Austin Community College, in Texas, has developed a procedure for dealing with situations when a library user objects to items in a collection or display or protests that an item is not in the collection. First, three resources have been created to handle challenges. The LRS Materials Selection…