Presents W. Edwards Deming's Total Quality Management method and advocates its adoption in libraries. The 14 points that form the basis of Deming's philosophy are discussed in the context of the library setting. A flow chart of the reference process and user survey questions are included. (MES)

The Library Committee of the Victoria Institute of Colleges prepared these guidelines for the administration of libraries in the colleges of advanced education. The function of the colleges, and the libraries' role within the academic community are briefly discussed. Guidelines for the improvement of services are offered in the following areas:…

Designed as a practical aid to staff members, this guide outlines the functional procedures in a modern school media center and offers practical suggestions for facilitating service to students and teachers. Administrative procedures are described in terms of budgeting; the selection and evaluation of materials; and the technical aspects of…