A major issue in Information Systems (IS) research is how to combine relevance and rigor (Benbasat & Zmud, 1999) and reduce the widening gap between research results and adoption (Dunn, 1994). Qualitative researchers make use of interpretivist methods to add richness and depth to their understanding of user problems. Interpretivist methods…

Describes the TIS Intelligent Gateway, developed at the Lawrence Livermore National Laboratory, which uses an extensible meta-machine approach to accommodate unlimited target resources, and provides a universal user interface to simplify communications between the user and target resources. (6 references) (Author/CLB)