Workplace supervisors support students by coaching and assessing performance during work-integrated learning (WIL). This exploratory mixed-method study explored how workplace supervisors support WIL students. Workplace supervisors from the Massey University MSc (Nutrition and Dietetics) program, New Zealand completed an online survey (n=133), and…

Health professionals who come from different cultural backgrounds are required to interact competently and at the most acceptable communication level that meets the demands of the multicultural context in which English is the medium of communication. Lack of proper communication in such contexts can establish a hostile work environment. Thus,…

The United Nations Convention on the Rights of Persons with Disabilities requires state parties to make deliberate laws, policies and administrative measures to safeguard the right to work of persons with disabilities. However, many countries, such as Ghana, run afoul of this requirement. Currently, there are intense campaigns in Ghana aimed at…

This research examines the impact of non-monetary work environment factors on employee discretionary effort within the higher education sector in Australia. There is limited qualitative research that examines the factors that drive and inhibit employee discretionary effort especially in the higher education sector. Semi-structured interviews were…

The negative effects of natural and social issues on individuals have necessitated the discussion of the concept of subjective well-being as a major health concern. Teachers' subjective well-being has a crucial role in the functioning of the education system. This qualitative descriptive study aims to examine the views of refugees' teachers on…

English communication has gained its importance for Thai massage employees who are required to interact and provide massage services to foreign customers due to the popularity of Thai massage among foreigners. This study attempts to explore and analyze the needs and problems of Thai massage employees towards English communication in their…

As an HRD manager in a college, I am responsible for employee wellness within the organisation. However the culture of the college in which I work is toxic, characterised by bullying, destructive leadership, gossip and victimisation. Such a culture is difficult to change and requires a different approach to the expert-led, training interventions…

The paper offers insight into pragmatic aspects of English as a lingua franca (ELF) and potential implications for intercultural communication by presenting the results of research into rapport carried among Czech, English and German university students. The three cultural groups were compared in terms of their cultural independence in rapport…

This account of practice presents two cases of the application of Action Learning (AL) communication methodology as described by Marquardt [2004. "Optimising the power of action learning". Mountain View, CA: Davies-Black Publishing]. The teams were Czech and international top management teams. The AL methodology was used to improve…

This paper investigates native speaker (NS) and non-native speaker (NNS) interaction in the workplace in computer-mediated communication (CMC). Based on empirical data from a 10-month email exchange between a medium-sized British company and a small-sized Italian company, the general aim of this study is to explore the nature of the intercultural…

The age of globalization requires an understanding of intercultural communication and diversity issues in workplaces. This is especially so in a country such as New Zealand, which has recently been experiencing the phenomenon of recruiting and attracting skilled, professional immigrants from China, India, and other parts of Asia and the Middle…

The materials comprise a 30-hour training package designed to assist workplace supervisors in Australia in understanding the issues and strategies for managing and training a multicultural workforce, particularly when it includes refugees or immigrants of non-English-speaking backgrounds. The course is to be taught by, and these materials are…

Based on the National Communication Skills Modules taught at the TAFE (Technical and Further Education) level in Australia, this book is designed to enhance written and oral business communication skills. It covers interpersonal skills, teamwork, and presentation skills in six chapters on the following topics: workplace communication, writing…