Purpose: The purpose of this study is to reveal and analyse dominant learning processes in emergency response work from the fire-fighters' point of view, and how fire-fighters develop their competence. Design/methodology/approach: This study adopted an explorative approach using participant observation. The objective of this open-minded approach…

Is it possible to educate a fire officer to deal intelligently with the command and control of a major fire event he will never have experienced? The authors of this paper believe there is, and present here just one solution to this training challenge. It involves the development of an intelligent simulation based upon computer managed interactive…

Purpose: The paper seeks to show the relationship between organisational structure and flexibility of training has not been well researched. Focusing on the role of recognition of current competencies, this study provides evidence of the effects of the former on the latter. Design/methodology/approach: In this paper evidence was obtained by…

Training firefighters is a difficult process in which emotions and nonverbal behaviors play an important role. The authors have developed a mixed reality environment for training a small group of firefighters, which takes into account these aspects. The assessment of the environment was made up of three phases: assessing the virtual agents to…