The need for private higher education in South Africa is reflected by the explosive growth of newly registered private higher education institutions. This is coupled with a need for corporate quality management of service quality for students and academics. This article elaborates on service quality from a corporate sociotechnical perspective. The…

Sections of this guide deal with an overview of the English language arts K-12 program, organizing for instruction, and evaluation. It is intended to be used as a resource for teachers. The overview section begins with a rationale, major emphases, general student language needs, K-12 learning goals, and changes in emphases that are necessary as…