This paper examines the impact of process mapping on the management of change in an academic library in a UK higher education institution. Book ordering has been highlighted by a group of subject librarians as being time-consuming and inefficient, detracting from their ability to respond to new challenges and opportunities. An action research…

The University of York is among the top universities in the United Kingdom, yet has not adopted all manner of electronic media. The University Library attempts to meet the demands placed upon it by its academic and student users for electronic media of all kinds, while working within a sometimes frame work that does not encourage exploitation of…

Examines the promotional, training, legislative, research and publication, and cooperation activities of the Swaziland Library Association (SWALA). Makes recommendations including: membership-needs surveys; a strategic plan prioritizing legislation and training; administrative, leadership and communication improvements; and an increase in…

Discusses the National Library of Australia's leadership of the Australian library system in light of the failure of key electronic aspects of the Strategic Plan. Topics include overseas collecting; electronic access; the Distributed National Collection (DNC); culturally discriminatory collecting policy; and costs of access, including user fees.…