Purpose: This paper examines the critical effect of learning from past changes on employees' evaluations regarding the extent that a crisis can be controlled and prevented. It is suggested that previous changes incorporate elements of a double-loop learning process that shape managerial perceptions of crisis controllability and crisis prevention.…

The question of the manner in which universities have organised themselves to embed the "quality" agenda in Scotland is addressed in this paper by considering whether the seemingly different structures generated are in fact sophisticated and efficient forms of resource allocation, or organic and emergent structures with only local…

The use of systems analysis in transforming a graduate program in educational technology from a lecture-based system to a self-instructional one is described. Several operational research techniques are illustrated. A bibliography of 10 items is included. (CHC)

This review of the Strathcona County school system (Alberta, Canada) makes recommendations based on information gathered in 1986. Following an introductory chapter, chapter 2 summarizes findings and recommendations. The review involved surveys of employees, community members, and community groups. Recommendations concern organization, evaluation,…