Purpose: The purpose of this paper is to identify the dimensions of service quality in the context of Islamic higher education (IHE); explain the determinant dimensions of overall perceived service quality (PSQ) according to students; and explains the difference in the level of quality felt by students in each dimension based on gender, year of…

In a highly competitive academic environment, students are becoming more selective and demanding in their choice of University. Hence, it is essential for educational institutions, particularly privately-owned institutions, to be interested in getting feedback on the quality of their facilities and services. With a focus on four private…

The library environment has drastically changed since 1992 when Bostick's Library Anxiety Scale was developed. This project aimed to develop a scale specifically for undergraduate students. A three-stage study was conducted, using students of Kuwait University. A variety of statistical measures, including factor analysis, were used to process the…

Reports on a project that investigated, by means of interviews, the information needs, information-gathering strategies, and information use of 10 urban and 9 rural community groups in Australia. Highlights include accuracy and reliability as criteria by all groups, rural groups' perceptions of being disadvantaged, and the importance of public…

Discusses building self-esteem and confidence of disabled students through school library programs, based on Australian case studies. Topics include validity and reliability of case studies; the influence of teacher attitudes on student attitudes toward the disabled; physical accessibility; information literacy; information technology use; and…