Birmingham City University's Library and Learning Resources' strategic aim is to improve student satisfaction. A key element is the achievement of the Customer Excellence Standard. An important component of the standard is the mapping of services to improve quality. Library and Learning Resources has developed a methodology to map these…

Purpose: The purpose of this paper is to describe a project to digitise maps at the Royal Tropical Institute, or Koninklijk Instituut voor de Tropen (KIT), of The Netherlands. KIT has an extensive collection of maps and nautical charts of (sub-) tropical regions, including general maps and topographical map series, city maps, thematic maps and…

The Library of Birmingham (LoB) is a 193 million British pounds project designed to provide a new space for lifelong learning and knowledge growth, a physical and virtual portal for Birmingham's citizens to the wider world. In cooperation with a range of private, public, and third-sector bodies, as well as individual citizens, the library, due to…

This article assesses developments in public library provision for Black and minority ethnic [BME] communities in the UK since the publication in 1969 of the results of research into the needs of "Indian and Pakistani communities". It includes a brief discussion of some major societal issues, and then sets public library services in this…

The Arts Libraries Society of Australia and New Zealand (Arlis/ANZ) recently implemented a new web presence. More than just a website, it was envisaged as a web "identity", a virtual clubhouse where the Society could conduct its "virtual business" and where members could "meet" and contribute to the activities of…

Through assistive technology, individualized support, and community-based activities, the Inclusive Libraries Initiative is increasing the capacity of rural libraries in Northeast Alberta to attract and serve patrons with disabilities, particularly developmental disabilities. Local public libraries are important natural supports for adults with…

ALI is a project to develop an archive for talking books produced by the Swedish universities. The universities produce talking books from the mandatory literature for students with reading disabilities, including mostly journal articles, book chapters and texts written by teachers. The project group consists of librarians and co-ordinators for…

In Sweden, most "pensioners" over 65 are healthy and living by themselves, and they can come to the library and take part in programs, borrow books, use the computers, read newspapers and magazines. For those elderly persons who are ill or handicapped and homebound, the library can send books and arrange other services. In Sweden there…

In the province of Quebec, the role of language and religion has been a significant feature in defining nationality, educating the young, and building infrastructures such as libraries. In contrast to English-Canadian provinces, only after 1960 did the government of Quebec authorize public support for public libraries to serve its francophone…

Discusses a Canadian public library's outreach program, whose objective was to connect with those families who were unable to access the library. Highlights include: the value of partnerships; funding and sponsorships; the visiting library for children; recruitment and training of volunteers; gift books for children; story boxes; community book…

This document reports on a study tour of Canadian schools conducted by the Sri Lanka Ministry of Education. The purposes of the tour were to: develop an awareness of the scope of modern school library programming; investigate the aspects of implementation of a modern school library program including staffing, facilities, educational programming,…

This review of the accomplishments of the International Federation of Library Associations (IFLA) during the Medium-Term Programme 1981-1985 maps IFLA's professional activities in all fields in which the federation is active and provides information for those interested in the international development of librarianship. This account of IFLA's most…

Reports on an initiative by the Toronto Public Library to create the "Virtual Reference Library" (VRL). Describes the first service to be offered, a Dewey application called "Science Net." Discusses the VRL and its precursor, objectives, basis for its funding, technical aspects, progress to date and future direction. (AEF)

Reflects on implications of phases one and two in the United Kingdom's Electronic Libraries Program (eLib). Discusses the four components of the third phase which includes the merging of print and electronic resources in the hybrid library. Discusses managerial lessons learned. (AEF)

The information in this report is condensed from the presentations and conversations, both formal and informal, that occurred during the 60th meeting of the International Federation of Library Associations (IFLA). About 1,500 librarians attended, representing Cuba, Venezuela, Mexico, Argentina, Peru, and Colombia. Training for preservation…