The goals of this SPEC Kit were to report on the extent to which ARL (Association of Research Libraries) libraries provide electronic reference services and to offer a snapshot of the types of users reached, questions received, policies established, data-gathering techniques utilized, and innovations implemented. The first section of the kit…

This paper begins by examining various aspects of children's and young people's reading ability and the new media, including children's media use and ownership, as well as multicultural aspects. The way public libraries see their role in the teaching of media skills is then considered, including well-developed reading ability as a prerequisite of…