The goal of this paper is to report on the SERVQUAL gap which causes unsuccessful service delivery at a University of Technology in South Africa. Using a quantitative research design, the study adopts a SERVQUAL model adapted to a tertiary environment containing five dimensions of service quality (tangibles, responsiveness, empathy, assurance, and…

The Butabika-East London Link collaborated with Ugandan mental health services to train mental health professionals (psychiatric clinical officers, "PCOs", and clinical psychologists and psychiatrists, "Core Group") in psychological therapies. The aims of this research were to investigate how professionals were applying and…

With Washington trapped in budget battles and partisan gridlock, cities have emerged as the best source of government innovation. Nowhere is this more visible than in New York City. Since taking office in 2002, Mayor Bloomberg has introduced a steady stream of innovative policies, from a competition to recruit a new applied sciences campus and a…

While the need for holistic health and social service responses is increasingly being articulated in Australia, the discussion is not always matched by improvements in service delivery. This project looked at one service setting where youth workers were encouraged to take a holistic approach to their clients' often-complex needs. Interviews with…

Government documents, brochures and annual reports of private agencies, and a taped narrative were reviewed to examine the educational and training needs of handicapped children and adults in India. The investigation centered around five questions: Who are the handicapped and how are they defined? What methods are used to identify them and assess…

The study attempted to determine effects of basic client characteristics on the delivery of services to disabled older adults in Canada. Results indicate that there is a weak relationship between age, gender, and level of cognitive functioning and the overall receipt of services. However, when each service is analyzed, only day programs are…

This paper presents a framework for early intervention for children having (or at risk of developing) disabilities, produced by Eurlyaid, a working party of the European Community. The framework addresses definitions of key concepts, the target group, rationale behind early intervention, content of early intervention, conditions necessary for…

This monograph presents a "state of the art" overview of contemporary aphasia rehabilitation policies and resources in Asia and the Pacific region. Following Martha Taylor Sarno's introduction, Sumiko Sasanuma discusses the history and development of Japan's aphasia rehabilitation services, focusing on demography and data sources,…

The document describes a research and demonstration project to identify and develop information about rehabilitation programs for handicapped people in African countries. Initial chapters deal with introductory information (need for the project, project objectives, summary of work plan); a description of the project; project procedures; and…

Discusses visits to five social service agencies in Mumbai, India and interviews with human service providers and clients to better understand Indian human service delivery and its societal context. Identifies three Indian service delivery strategies to enrich teaching and add a global component to the curriculum: advocacy, the use of…

A survey of 752 families of individuals with intellectual disabilities in Wales collected data on personal characteristics of service system users, service process factors, and appraisals of service quality. Service satisfaction was related to empathy of service providers, existence of a key worker, involvement in case meetings, and other factors.…

Interviews were conducted with eight families of older adolescents and young adults with severe disabilities in Alberta (Canada), and questionnaires were completed by 75 families. Results indicated that areas of highest stress were "individual characteristics,""finances," and "services." Subcategories receiving the…

The document contains proceedings of the First All India Conference on Work for the Handicapped (Bombay, 1978) and presents 25 conference papers covering rehabilitation of all categories of handicaps. Section I includes a list of committees; list of participants; the conference program; inaugural, keynote, presidential, and valedictory addresses…

In the rural regions of Nova Scotia, the Network for Children & Youth of Eastern Nova Scotia is attacking the problem of service fragmentation. The network addresses the multiple factors of health that contribute to the well-being of populations by coordinating the efforts of the 37 member agencies. Accomplishments and practical rules for…

A research project in Australia investigated the support and service needs of 47 parents (40 mothers and 7 fathers) with intellectual disability. The study involved interviews and questionnaires with parents, significant others, and service workers; focus groups; and a survey of generic service providers. Findings indicated that 63 percent of…