We examined the process of implementing support for students with disabilities at 16 of 285 Japanese academic libraries, using the Modified Grounded Theory Approach (M-GTA) for interview analysis. We found that support was introduced simultaneously through daily library operations, and was tailored to the needs of individual students. Training and…

This article discusses the formation and development of the Library Advisory Group at the University of Essex, exploring the benefits of this as a vehicle for service enhancement and culture change within the library and the wider institution. It begins with a literature review discussing the use of participatory research, collaborative design and…

This case study looks at the University of Manchester Library Student Team (UMLST) as a model for inclusive community engagement. It examines the impact of working with students as co-creators and explores how the ideas, insights and value they bring serve to drive change in a way that enables the Library to deliver in relation to current student…

Purpose: It has been a decade, as the collaboration between the Ghana Investment Fund for Electronic Communications (GIFEC) and the Ghana Library Authority (GhLA) to extend information and communication technology (ICT) and library services to rural deprived, unserved and underserved communities in Ghana dubbed the library connectivity project.…

Across the sector, universities are transforming the student experience by reconceptualising the ways in which they partner with students. The academic library is at the heart of the university experience and libraries have a long history of collaboration and engaging with their communities. As such academic libraries are the perfect next frontier…

Victoria University of Wellington Library's support for research is at a crossroads. The university is implementing an ambitious research strategy. In response, the library is repositioning services and support based on the identified needs of our researchers and contextualized within the research lifecycle. This is paralleled by the changing…

This article shares the research based on interviews with 12 U.K. university senior managers commissioned by SCONUL and carried out by external consultants who found that libraries can have a positive impact on student satisfaction and experience and are a source of institutional information about the student body. Libraries are seen very much as…

While not a new topic, many conversations are occurring about the roles of library staff and the changing nature of their work in support of research, teaching, and learning. Boundaries between specific functions or departments within the library continue to change as library employees grapple with issues of their roles in new service models.…

Changes and innovations in higher education learning and teaching acted as a catalyst for rethinking the way in which service was delivered to library clients at Australian Catholic University. The Single Service Point was piloted at one campus library in 2014 to develop a best practice approach to service delivery. The merging of cultures within…

New York University Abu Dhabi Library has developed new strategies to increase efficiency in technical services processing between units based in New York and Abu Dhabi. This case study discusses the challenges specific to the international context and the methods used to overcome them, increase speed processing, and ultimately improve patron…

The aim of this case study was to evaluate whether there had been educational changes and if so, in which phases of implementation and institutionalization in three African higher education institutions. The changes were evaluated from the point-of-view of trainees in the field of e-learning and library services during the project conducted in…

This preliminary study explores how library services are offered at the international branch campuses of U.S. institutions of higher education, including librarians' experiences, challenges faced, and collaborations with the home U.S. institutions. The data from a Web survey distributed to international branch campus librarians, a conducted…

Recent engineering industry-based research has identified a number of skill deficiencies in graduating engineers. Emphasis on communication and teamwork informed by attributes of self management, problem solving and mutual accountability have been recognized as important needs by The Engineering Accreditation Commission of ABET of the United…

The topic of this paper is literacy education and reading engagement in multilingual classes. What facilitates reading engagement in the language of instruction in multilingual classes? In this paper, we analyze reading engagement in a literature-based literacy program in Norway (2007-2011). The design was a research and development project in…

One of the most exciting developments to occur within the library profession in recent years has been the re-evaluation of library's role in resource discovery in the web environment. This has involved recognition of short-comings of online library catalogues, a re-affirmation of the importance of metadata and a new focus on the wealth of…