With the purpose of designing a training program for a new team serving at a technology service point, the author analyzed the transactions log using a new, multi-faceted, taxonomy. The resulting list of competencies and the methodology would be useful for managers of information or learning commons. (Contains 5 tables.)

The study reported on in this paper used a framework of benefits, challenges and solutions to categorize data from a design experiment using synchronous online communication for learning French as a second language (FSL). Participants were 92 Grade 6, FSL students and four teachers from urban and rural areas of Newfoundland, Canada. Data…

Learning technologies are becoming a common, and in many cases essential, component of the contemporary learning environment. As such, those who design, implement and control these encompassing technologies have emerged as major contributors to the success (or otherwise) of such systems. This article considers the power and responsibilities of…