Student support is a key focus within the widening participation agenda, as effective support enhances retention and success. However, student support is not well defined in higher education, which is problematic as it is difficult to measure success if stakeholders have different definitions. Without clear boundaries in student support, educators…

The concepts of 'graduateness' and graduate attributes became contested terrain before COVID-19 destabilised even the most assured of shared learning constructions. Indeed, for those of us immersed in the delivery of work-based learning (WBL), this has long been the case. Promotion of reductive notions of 'skills' acquisition to comply neatly with…

Guatemala faces many challenges to its development that contribute to an underperforming education system with outdated methodologies and student engagement techniques, resulting in missed opportunities for today's youth. This is especially true for Indigenous girls, who experience disproportionate effects of marginalization in Guatemala, which…

Promoting undergraduate engagement is an important and challenging obstacle at large research-focused universities. Thus, the current study evaluated whether a peer-led program of student-geared events could improve engagement among a diverse group of psychology students early on in their degrees. We randomly assigned interested second-year…

The academic support system that is available online for distance students can prove quite beneficial to them before and especially during their course/programme of study. Potter posited that the goal of a programme's academic learner support services for distance learners must be to meet their needs by linking them with fellow students, faculty…

Supplemental instruction (SI) has proven highly effective at improving success rates in high-risk first and second-year courses, in part because peerled SI sessions inculcate best-practice study skills in a specific learning context which provides opportunities for skill mastery. A successful SI program in the Faculty of Science at the University…

In 2013 the University of Canberra (UC) initiated a program of peer-assisted academic skills help, the Academic Skills Rovers program, with the goal of providing drop-in peer learning support to students at campus locations where they congregate to study. The Academic Skills Rovers were initially recruited from the teacher education discipline,…

Tests measuring academic language are traditionally associated with visible, high-stakes decisions of whether or not English language learners are admitted to post-secondary institutions. However, a new form of assessment in higher education is now gaining prominence. Post-entry (or post-enrolment) language assessments (PELA) determine the…

How do open and distance learning institutions review and renew themselves to ensure their continued fitness for purpose? Here we report on the work of a change team in the UK Open University, a Centre for Excellence in Teaching and Learning created to examine, innovate and improve student support. The existence of the Centre for five years from…

Higher education institutions are facing challenges with regard to improving the success and pass rate of students. Mentorship in the life skills programmes should contribute significantly in addressing these issues. A study was undertaken to determine students' perceptions of the life skills programme at the Tshwane University of Technology. The…

There are many challenges involved in developing and running Writing Centres in tertiary contexts in South Africa. These challenges include recognizing the role Writing Centres need to play in the redress of basic academic literacies. They also involve emphasizing writing as a mode of learning where higher cognitive functions such as analysis and…

This report comprises summations and brief case descriptions of some of the effective programmes and other support mechanisms that New Zealand Tertiary Learning Advisors (TLAs) provide for students in universities, polytechnics, institutes of technology, and other tertiary institutions. The programmes demonstrate tangible impact on student…

The purpose of this issues brief was to obtain a better understanding of how online programs are dealing with students who have been identified as at-risk. The first section, "Strategies for Working with At-Risk Student Populations in Online Environments," documents a sampling of K-12 online programs currently working with at-risk…

To improve student retention in distance education, Simpson suggested in 2003 that institutions analyse their own retention characteristics and "spot the leaks." In 2008 the Centre for Distance Learning at Laidlaw College, New Zealand, employed two part-time academic support coordinators in an effort to improve student retention and…

Purpose: This paper aims to introduce an enterprise-wide Web 2.0 learning support platform--SNAP, developed at Victoria University in Melbourne, Australia. Design/methodology/approach: Pointing to the evolution of the social web, the paper discusses the potential for the development of e-learning platforms that employ constructivist, connectivist,…