This paper proposes a user-centered framework for intranet design that is based on an understanding of people, their typical problems, information behaviors, and situated contexts. It is argued that by adopting such an approach, intranets can be designed which facilitate organizational information access and use. The first section of the paper…

This research investigates the ways people learn from multimedia and how navigational patterns can be incorporated into the design structure. The paper begins with a discussion of present navigational research and then presents the results from the initial empirical work, including a pilot study of primary and secondary children using multimedia…