Purpose: Public libraries play a pivotal role in supporting education and literacy. They provide numerous services, activities, collections and resources for education and leisure. Bibliotheca Alexandrina (BA) is an international renowned public library that provides numerous services for different users worldwide. E-learning is an emergent and…

Introduction: Our paper describes three examples of how public libraries in at-risk-neighbourhoods have worked with social innovations in order to develop and strengthen their services for minority groups. The libraries were chosen because they are frontrunners in the field of cultural diversity and social inclusion in Denmark. Method: The…

These Guidelines constitute the third edition of the International Federation of Library Associations (IFLA) "Multicultural Communities: "Guidelines for Library Services." This revision follows the IFLA Section of Library Services to Multicultural Populations' "2006-2010 Strategic Plans": to review and revise the…

This description is divided into four sections: (1) Danish library legislation for the blind and physically handicapped, (2) the history of library service to the blind, (3) the existing state of library service to the blind and physically handicapped, and (4) the future of such services. Ways to improve the "have-little" status of the…

After acknowledging that a large segment of the population does not use libraries due to difficulties of one kind or another in visiting them, this paper argues that people with reading handicaps constitute an even larger number of non-users. Surveys of the use of Danish libraries are briefly reviewed, and 11 groups of people with "reading…

Building on a prior investigation of users' formulations and needs in fiction, this study was conducted to determine dominant patterns in public library user-librarian search interactions. Based on analysis of 134 actual user-librarian conversations about fiction recorded under everyday library conditions in Danish public libraries in 1976, it was…

The basic ideas of the project described in this paper are to establish Internet connections to libraries in developing countries, to give access to information and to organize training of staff. Technical solutions with radio and microwave Internet connections have been established. Access to on-line journals has been established by the PERI…

The results of an experiment on the usefulness of closed circuit television (CCTV) for 106 partially sighted visitors to a library in Copenhagen, Denmark, is presented. A large percentage of participants who had been unable to read before the experiment found that they could read with CCTV. (Author)

Describes MusiCat, an experimental user interface designed in Denmark that reflects the different ways that patrons think when searching for musical material on the Web. Discusses technology versus content; search trees that use a hierarchy of subject terms; and usability testing. (LRW)

This paper describes public library services to deaf and hard of hearing persons in Denmark. Topics covered include: (1) target groups, including deaf, deafened, hard of hearing persons, professionals and relatives who have contact with the hearing impaired, and other groups using visual communication; (2) means of communication, including sign…

A new Danish act regarding library service has initiated several projects in order to promote libraries and to provide library staff experience in using the Internet to communicate with end users. Most public Danish information is found on official World Wide Web sites, and there is a tendency to publish online versions instead of printed…

The number of elderly people in Denmark continues to grow, which means there is an increasing need for special library services to those elderly who are not able to come to the library because of physical or mental limitations. This paper uses the practices of Sollerod Public Libraries (Sollerod, Denmark) to frame the discussion of the following:…

Reports experimental results of a study of the cognitive aspects of information retrieval which focused on user interaction with document organization, user-librarian negotiation, and the librarian's search procedure. Related studies, the cognitive viewpoint, and experimental design and analysis methods are discussed. Forty-two sources are listed.…

Describes the development and application of a structural equation model, which allows librarians to qualitatively measure library users' perceived quality, satisfaction, and loyalty with a library and the degree to which elements of library services, collections and environments contribute to perceptions. Reports results of a survey of users at…