The current push for principals' to be accountable for student outcomes has led to a renewed interest in the role of leadership in instructional improvement. This article describes the development and validation of a survey that focused on organisational management features that are likely to bring about improvement in instruction. The development…

This longitudinal field study integrates the theories of transformational leadership (TFL) and relationship marketing to examine how TFL influences employee service performance and customer relationship outcomes by transforming both (at the micro level) the service employees' attitudes and (at the macro level) the work unit's service climate.…