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Peer reviewedKessler, Ridley – Government Information Quarterly, 1998
Discusses the Wright State University (Ohio) Library policy directive on customer service, and suggests this document as a model to follow in setting up service standards or guidelines for depository-library services. Draft-depository library public-service guidelines for government information in electronic format are appended. (JAK)
Descriptors: Academic Libraries, Access to Information, Depository Libraries, Electronic Libraries
