Recounts an interview with Olivia Golden, Commissioner for the Administration on Children, Youth, and Families (ACYF) who oversees a broad range of programs for children and families. Discusses her career; goals for her office; and Head Start, particularly the program's future, highlights of the reauthorization legislation, collaborative efforts,…

Discusses guidelines for providing quality direct services to Head Start families. Suggests that nonjudgmental attitudes, empathy, instruction, reinforcement, shaping, removal of barriers, contracting referral, advocacy, and other helping skills permit effective direct services. Proposes FNA (family needs assessment) as a valuable tool with which…