In the early years of online retailing, having an online presence and low prices were believed to be key drivers of success. More recently, electronic service quality has become essential as an online marketing strategy. Online stores provide higher service quality to create online customer loyalty, improve customer satisfaction, and keep a…

Managers with positive attitudes toward change are more likely to take part in training laboratories and to utilize the knowledge gained from this training to improve their organizations. (CK)

A common problem in the behavioral sciences is to determine if a set of observed variables can be more parsimoniously represented by a smaller set of derived variables. To address this problem, the performance of five methods for determining the number of components to retain (Horn's parallel analysis, Velicer's Minimum Average Partial (MAP),…

This paper relates educational and psychological statistics to certain "Research Statistical Tools" (RSTs) necessary to accomplish and understand general research in the behavioral sciences. Emphasis is placed on acquiring an effective understanding of the RSTs and to this end they are are ordered to a continuum scale in terms of individual…

The interrelationships among the three variables of intelligence, creativity, and language in a preschool, disadvantaged Negro sample were investigated. The two main hypotheses tested were: (1) The interrelationships among the three variables are lower than the interrelationships within each variable; and (2) A factor analysis indicates a factor…

Thirty-four papers on educational statistics which were presented at the 1971 AERA Conference are summarized. Six major interest areas are covered: (a) general information; (b) non-parametric methods; (c) errors of measurement and correlation techniques; (d) regression theory; (e) univariate and multivariate analysis; (f) factor analysis. (MS)