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Peer reviewedRuggeri, Mirella; Greenfield, Thomas K. – Evaluation and Program Planning, 1995
An 82-item multidimensional questionnaire, the Verona Service Satisfaction Scale, was recently developed in Italy to measure client satisfaction with psychiatric services. The scale contains 29 items from the English Service Satisfaction Scale. Psychometric characteristics and test use are discussed. Results support the use of the scale in service…
Descriptors: Community Programs, Cross Cultural Studies, Employment, Evaluation Methods
