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Nikandish, Naser; Kim, Dayoung; Salvador, Rommel O. – Decision Sciences Journal of Innovative Education, 2023
To address the need for students to better comprehend process management concepts in an undergraduate-level operations management course, we proposed and examined the effectiveness of an experiential learning activity, the "Service Process Observation Exercise (SPOE)." After teaching process management topics in the form of a traditional…
Descriptors: Instructional Effectiveness, Observation, Field Experience Programs, Undergraduate Students