Provides an approach to ensure that courses are implemented as designed. Highlights include training the trainers and peer teaching, the need for cooperation between the course development and delivery teams, the use of technology, using subject matter experts, and evaluation through telephone interviews that supports this approach. (LRW)

The purpose of the study was to compare the practices used by HRD professionals to evaluate web-based and classroom-based training programs within seven Korean companies. This study used four components of evaluation to examine how HRD professionals evaluated web-based and classroom-based training programs in their organizations and compared the…

Communication training efforts in American business have increased steadily for the past several years. While this increase may be viewed as positive from several vantage points, it has not been matched by an increase in any systematic application of evaluation measures. Effective evaluation should take place at various levels. D. L. Kirkpatrick…

The author looks at learning theory and the elements of a training workshop that encourage involvement and lead to application so that organizational and participant needs are satisfied and results are achieved. The article covers structuring the workshop flow, designing exercises, creating insight, and using resources and evaluations. (CT)

Describes the Directed Individual Response-Educational Consulting Technique (DIRECT) which delineates seven steps in the consulting process and further specifies four levels of appropriate consultant "leads" to facilitate the development of each step. The DIRECT model is specifically designed to promote development of consulting interview skills.…

Manipulated two aspects of the general empathy training situation in an attempt to produce higher levels of "empathic responding" following a brief training program. Results showed the experimental manipulations increased more empathic responses in the group asked to display competence than in the group asked to learn "empathic responding."…

Presents a plan for evaluating operations of New England Telephone Company training staffs. The background, the review process, the development of the operational review plan, and examples of problems discovered by the operational reviews are described. (Author/JEG)

Discusses the evaluation component of instructional design, suggests a performance technology approach to improve evaluation, and describes the Rummler-Brache Organizational Alignment Model that provides guidelines for systematically identifying the key variables when reorganizing training toward more appropriate evaluation. (LRW)

Describes six guiding principles to help training developers use content experts more efficiently and effectively to ensure training materials contain accurate, complete, and relevant information. Topics discussed include assessing content experts and the use of productivity tools, including checklists, test validation forms, and point sheets.…

Explores training transfer issues through the following questions: Why should transfer be measured? When? Who should measure it? How? and Which instructional and performance technology techniques can enhance transfer? (SK)

Discusses usability in the context of creating distance learning or computer-based training environments and describes a three-step approach to learner-centered usability testing. Highlights include functions of the instructional interface that should be similar to a responsive teacher; elements in the learning environment; and testing it via a…

The author offers practical advice on how to recognize and develop potential management talent. (BP)

The training of psychotherapists has been an ongoing process in psychiatry and clinical psychology. Recently, however, a growing demand to operationalize competence criteria to enable independent evaluation of therapists' skills in specifically defined psychotherapies has occurred. To examine this phenomenon, evaluation procedures were developed…

This paper reviews data on one possible measure for evaluating the effectiveness of training for maintenance technicians, i.e., the unnecessary removal of non-faulty parts during actions taken to identify and correct malfunctions in equipment. Such data may be found in the maintenance management data systems of the military services. It was found…