This report develops an analytical framework based on systems analysis for evaluating electronic question/answer or AskA services operated by a wide range of types of organizations, including libraries. Version 1.0 of this framework was applied in June 1999 to a selective sample of 11 electronic question/answer services, which cover a range of…

Describes computer program which converts text of user input and system responses from online search system into fixed format records describing interaction. Query language syntax, format of output record produced by parser, problems in constructing parser, its performance characteristics, and recommendations for improving process of logging…

Combining psycholinguistic technologies and systems analysis created advances in motivational profiling and numerous new behavioral engineering applications. These advances leapfrog many mainstream statistical research methods, producing superior research results via cause-effect language mechanisms. Entire industries explore motives ranging from…

This article reviews a number of guidance evaluation materials and programs presently in use in terms of Stufflebeam's CIPP model. Some materials were simple evaluation instruments; others were as comprehensive as process guides for the planning, development, and application of a complete systems approach evaluation. (Author)

Progress made on the development of a plan for evaluating the cost performance and educational benefits of the TICCIT and PLATO projects is summarized in this annual report. The basic focus of the first section of the report, Cost Analysis, is to provide answers to the fundamental question of how much these two CAI methods cost compared with some…

To assist the Delaware Department of Public Instruction in designing and implementing a modern strategy for coordinating educational planning in the State, this report reviews techniques employed by other State educational agencies and offers a proposal for developing a planning unit within the department. Some specific recommendations for…

This manual was conceived as a reference guide for Illinois' 18 library systems to use in their long-range planning and evaluation program. Section 1 of the manual explains the planning model: Context Input Process Product (CIPP). CIPP was selected as a coherent adaptation and modification of many previous planning and design methods: systems…

This report brings together ideas and information about evaluation that until recently were available only to academic theorists. The four substantive chapters that follow the introduction contain (1) a general review of the "state of the art" of evaluation theory and methodology, (2) an examination of an approach to evaluation that focuses on…

The general purpose of the publication is to provide a resource guide for the development and evaluation of objective based programs of pupil personnel services (PPS). The emphasis throughout is upon the continuous and integrated nature of program development and evaluation, rather than as separate processes that are discrete in purpose, content,…

Suggests that a useful way of viewing schools is that of the systems approach of looking at organizations. System analysis attempts to measure what resources are fed into a school, what happens to students while enrolled, and what educational benefit students receive from their stay in school. (Author/AM)

The framework of temporary systems theory was the basis for forming theoretical units and propositions pertaining to the outcomes of intensive adult education programs. Empirical indicators and research hypotheses were then developed and applied in the 1972 residential program of the Labour College of Canada. (Author)

This paper outlines trends in organizational communication studies and proposes that organizational communication be studied through the interaction effects of the medium used in the communication (telephone, television, facsimile, or other media), the type of communication (persuasion, information flow, or negotiation), and the structure of the…

A Quality Assurance Program (QAP) developed at the College of St. Francis is presented that is based on an open systems approach. The model allows an institution to continually monitor, evaluate, and, when necessary, modify its academic programs, graduates or undergraduate, traditionally or non-traditionally delivered, to assure quality. Part I…

In this study, a systems methodology was devised for determing knowledge and skills common to piloting tasks required by differing aircraft missions to form a data base for developing a task oriented flight training program. The general approach was to identify and classify specific tasks performed by Air Force pilots, with the required level of…