Approximately one-third of American freshmen at two-year and four-year colleges require remedial coursework and over 40 percent of employers rate new hires with a high school diploma as "deficient" in their overall preparation for entry-level jobs. Yet, over the past decade, as these students marched through America's public education…

In this commentary, we examine Braverman's insights into the trade-offs between feasibility and rigor in evaluation measures and reject his assessment of the trade-off as a zero-sum game. We, argue that feasibility and policy salience are, like reliability and validity, intrinsic to the definition of a good measure. To reduce the tension between…

An important feature of professional development school (PDS) work is encouraging collaborative reflective dialogue that guides a partnership toward actualizing the possibilities for and mission of a PDS. This article provides a case "illustration" of a fictitious, exemplary PDS and a "protocol" that in combination can be used…

Documenting and improving early childhood program quality is a national priority, leading to a rapid expansion of Quality Rating and Improvement Systems (QRISs). QRISs document and improve the quality of early childhood education programs and provide clear information to families about their child care choices. The current study described how…

Discusses the evaluation of library reference service; examines problems with past evaluations, including the lack of long-term planning and a systems perspective; and suggests a method for continuously monitoring and improving reference service using quality improvement tools such as checklists, cause and effect diagrams, Pareto charts, and…

Authors outline specific steps to measure the degree of improvement in nursing care after staff nurses with teaching ability are given a course in using new medical techniques which they then teach to others. Means of follow-up and evaluation tools are described. (PD)

In order to make a proper decision concerning the nature of educational innovations to be effected, administrators must collect all relevant data, study possible alternative procedures, and engage in systematic planning once a program has been selected. (CK)

To audit school climate requires sound comprehensive planning and should include assessment of the climate dimensions of human satisfaction and human productivity. (Author/JM)

A survey and case studies of southern institutions show a great diversity in approaches to instructional evaluation and considerable unevenness in both the effectiveness of the systems in achieving their purposes and in the validity of some of the practices used. (Editor/LBH)

Human performance technology is a collection of techniques for evaluating and designing human performance systems. It isn't a philosophy, a moral imperative, or a way of life. When technologists promote as more than what it is, they jeopardize their credibility and distort their own roles as performance engineers. (Author)

Among the many reasons why college and university costs are rising are factors internal to the institutions which hold down productivity. Most efforts to improve productivity usually fail because they do not introduce new energy or information from the outside. In order to improve productivity, formal, non-quantitative evaluation should include a…

This paper describes key issues in conducting impact evaluations of corporate eLearning and reports the results of a study that evaluated the impact (including return on investment) of an eLearning implementation by a large telecommunications company. The program was designed to "multi-skill" over 1,000 Customer Service Officers (CSOs)…

Examines the role of training for improving the performance of people in ways that both they and their organizations value, focusing on what the true worth of training is and can be. Proposes a model for calculating return-on-investment (ROI) in training. Presents a case study of its application within an operational context at a bank. (Contains…

In 2006, the Bill & Melinda Gates Foundation launched the Early Learning Initiative (ELI) to improve the school readiness of Washington State's children through three main strategies: (1) development of high-quality, community-wide early learning initiatives in two communities; (2) enhancement of statewide systems that support early…

One aim of student evaluation of instruction is the improvement of teaching quality, but there is little evidence that student assessment of instruction alone improves teaching. This study tried to improve the effects of evaluation by combining evaluation with individual counselling in an institutional development approach. Evaluation was…