While the Hill Interaction Matrix was developed as a research instrument to assess interview process, it is also generally useful in any undertaking requiring the evaluation of verbal interaction and, hence, can be used as an aid in modifying communication in order to increase its therapeutic effect. The Hill Interaction Matrix with accompanying…

Discusses communication problems in industries with a multilingual and multicultural work force, with suggested approaches for an industrial language trainer to follow when investigating communication channels and in organizing language training programs to remedy inadequacies. (MF)

This project attempted to identify differences in the communicative skills of American Indians compared to other applicants for employment in the food service industry and conducted a demonstration training program to improve both verbal and nonverbal communication skills. The study developed out of a perceived lack of communicative competence…