Vignettes, brief descriptions of fictional characters and situations, serve as a tool to study people's lives, perceptions, beliefs, and attitudes about specific situations. Although not widely used in library and information science (LIS) research, vignettes can depersonalize responses to controversial situations or behavioral responses related…

ALA's Public Library Association Goals, Guidelines, and Standards Committee presents this interim document--the first in over a decade to guide public library managers and lay decision-makers in assessing public library services--for review by the public library community. (Author/JPF)

Developed to assist librarians in the measurement and evaluation of the library's ability to provide services, this guide suggests a number of evaluation techniques that may be used once the reasons for a study have been clearly determined and locally peculiar conditions have been taken into account. The first section explains methods for…

Discusses telephone reference services in libraries. Topics include characteristics of quality phone reference; policies and guidelines for quality service; a survey of pertinent literature evaluating telephone reference; training; and technology for telephone reference, including cellular and cordless phones, electronic resources, and automated…

The Illinois Off-Campus Library Services Evaluation Model utilizes collaboration between evaluators and individual stakeholders. An OCLS survey administered at a small comprehensive liberal arts college with evening and weekend course offerings showed compliance with state and Association of College and Research Libraries requirements, general…

This step-by-step guide gives librarians the information to develop successful, collaborative ventures with other organizations in an effort to provide comprehensive and integrated services for children and families. Each chapter outlines steps to take in the creation of a family-centered library environment. The topics discussed are: serving…

Discusses the value of professionally sanctioned guidelines for planning, implementing, and evaluating reference and information services in school libraries. A checklist is provided for assessing school library media reference services based in part on "Information Power." Results can be used for evaluating and upgrading existing…

This paper documents what may be a "first in the nation": the implementation of a formalized planning process in the media field on a statewide basis. Guidelines were developed for an integrated media system, which included library, television, and audiovisual services, using a systems approach. The aim of the system was to increase use…

Intended for use by state library officials with policy responsibilities, this report presents a process for determining state levels of adequacy of public library services, measuring the current statewide performance, and planning statewide strategies for improving performance. Several facets of library service and resources are addressed, and…

Provides guidelines for preparing a proposal for funding a library literacy project, including funding sources; community needs statement; plan of operation, including goals and objectives and a time frame; quality of key personnel; budget and cost effectiveness; evaluation plan; adequacy of resources; and cooperation and coordination. (LRW)

This manual is a first effort to begin to identify, describe, and develop procedures for assessing various aspects of digital reference service. Its overall purpose is to improve the quality of digital reference services and assist librarians to design and implement better digital reference services. More specifically, its aim is to: assist…

Discussion of off-campus library services focuses on a literature review of surveys on reference services to off-campus users that investigated the philosophy of service, student demographics, the reference environment, materials provision, theory versus practice, reference assessment and guidelines, local library partnerships, and future trends.…

Stresses the need for understanding the barriers to effective library use resulting from the diversity of users and the overwhelming amount of information available. Guidelines are suggested for use by academic librarians in evaluating facilities, services, and staff to assess their effectiveness in welcoming users and validating their information…

Describes how the Illinois School Library Media Program (ISLMP) used "Information Power" to help translate theory into practice that would impact student achievement. Discusses planning, implementation strategies, and a framework to assess the school library media program's role in meeting user needs. (LRW)

Intended for school librarians and administrators, this guide provides a broad overview of the content and process of managing a school library. A broad overview of the purpose, historical development, and current activities of school libraries and school librarians is presented. Ensuing chapters address each of the major components of a school…