This study investigated the construct of effectiveness as it applies to public libraries and developed a methodology that can be transferred to other types of libraries and organizations. The research team began by compiling a list of indicators that are commonly used to gauge library effectiveness within the areas of: (1) services access; (2)…

Explains a multifaceted process for evaluating the operation of learning resource centers (LRCs). Identifies the underlying management principles critical to evaluation. Proposes self-evaluation by staff, evaluation by faculty, and student surveys as methods of LRC assessment. Includes sample evaluation instruments. (CBC)