This article presents a qualitative evaluation methodology of academic departments for library organizational learning and library enhancement planning. This evaluation used campus units' academic program review reports as a data source and employed collaborative content analysis by library liaisons to extract departmental strengths, weaknesses,…

This how-to-do-it guide for Oklahoma public libraries to use in evaluating their performance defines the individual performance measures, explains the data collection and analysis procedures, shows example calculations, and discusses the analysis and presentation of the performance measures. The performance measures are presented in terms of the…

Reports findings of a Statistics Task Force investigation at New York University's Bobst Library, which reviewed the collection and publication of statistics and data related to library reference and information services and use of resources, and developed a framework for inclusions, definitions, procedures, and policies for data collection and…

This document outlines the methodology to be used for analyzing and reporting data collected through questionnaires at the various libraries of the University of California in April and May of 1982, as the second phase of an online public access catalog (OPAC) evaluation project. It is noted that the project was designed to enable systems…

This book shows teacher-librarians and school library media specialists how to perform qualitative research and use the results effectively to promote the school library and build a shared understanding of the impact of school libraries on student learning. Hands-on guidance is provided for performing action research, including how to establish…

Because advances in medical science can lead to rapid changes in current health knowledge, a library collection of medical science materials can become dated rather quickly. This factor, as well as the many variables of library use and operation which impact the availability of current materials on the library shelves--loan periods, weeding…

Outlines techniques of utilizing interlibrary loan (ILL) statistics to establish productivity and staffing patterns to evaluate library services and reveal staffing needs. This article also presents results from an ILL workload and staffing study in Alabama academic libraries. Results are displayed in table form. (JMV)

Reviews meaning and theory of library collections and structure and enumerates ways that data on collections can be organized to reveal underlying global structure (links and connections between collections, parts of collections, and users of collections). Definitions of terms applying to eight models described in text are appended. (53…

Explores the number of dimensions needed to measure users' perceptions of library service quality based on data from the ARL (Association of Research Libraries) LibQUAL+ project. Results were consistent with a view that a single set of scores is one reasonable way to characterize user perceptions of library service quality. (Author/LRW)

A complex tool, data envelopment analysis (DEA) was used to evaluate the relative efficiency of major academic research libraries that are members of the Association of Research Libraries (ARL). Results of a two-year base line study using traditional measures taken from 1995-96 ARL statistics are reported. (AEF)

Academic library members of the Southeastern Library Network (SOLINET) responded to a computer library network effectiveness questionnaire to determine the extent to which actual network performance, as perceived by users, is consistent with expected performance. The study evaluated the technological system in terms of outputs and implications for…

This report synthesizes results of a special project to study the origins of new special libraries, including influences in their pre-establishment period, and critical factors in the first five years of their lives. A review of prior research, a census of new special libraries in Illinois, group interviews with librarians and managers, and a mail…

Discusses the potential for increasing library effectiveness through the appropriate design and utilization of research and describes fundamental research and statistical techniques. Topics examined include areas amenable to data collection, data collection methods amenable to statistical analysis, measurement techniques and levels of…

Discussion of public library roles examines roles from the Public Library Association's planning and measurement tools for their usefulness in evaluating public library effectiveness, based on data from the Public Library Effectiveness Study. Indicators of library effectiveness are discussed, and a cluster analysis of libraries with similar role…

Discussion of library use and user satisfaction focuses on two measures, one based on weighted data and the second based on factor analysis. These measures were studied for their interrelationship and were used to evaluate library services at the National University of Rwanda (Africa). (LRW)