Descriptor
| College Administration | 1 |
| College Faculty | 1 |
| College Planning | 1 |
| Community Colleges | 1 |
| Delivery Systems | 1 |
| Educational Environment | 1 |
| Educational Needs | 1 |
| Evaluation Methods | 1 |
| Matrices | 1 |
| Needs Assessment | 1 |
| Organizational Change | 1 |
| More ▼ | |
Source
Author
| Schauerman, Sam | 1 |
Publication Type
| Reports - Descriptive | 1 |
| Speeches/Meeting Papers | 1 |
Education Level
Audience
Location
Laws, Policies, & Programs
Assessments and Surveys
What Works Clearinghouse Rating
Download full textSchauerman, Sam; And Others – 1993
One of the major tenets of Total Quality Management (TQM) is that organizations need to adopt a strong customer focus. At El Camino College (ECC) in Torrance, California, a matrix was developed to identify and describe ECC's direct and indirect internal and external customers. ECC then applied Quality Function Deployment (QFD), a strategic tool…
Descriptors: College Administration, College Faculty, College Planning, Community Colleges
