Discusses the use of role-play for the development of interpersonal skills and evaluates a computer-based learning environment for initial training in dealing with social-communicative problems. Discusses high cognitive load, explains the use of a conversational model, describes the results of two experiments with university students, and suggests…

While the Hill Interaction Matrix was developed as a research instrument to assess interview process, it is also generally useful in any undertaking requiring the evaluation of verbal interaction and, hence, can be used as an aid in modifying communication in order to increase its therapeutic effect. The Hill Interaction Matrix with accompanying…

Discusses communication problems in industries with a multilingual and multicultural work force, with suggested approaches for an industrial language trainer to follow when investigating communication channels and in organizing language training programs to remedy inadequacies. (MF)

This guide evaluates more than 130 training curricula that were published or completed in or after 1987 and are targeted to training direct service staff or trainers of direct service staff working with people with developmental disabilities. The reviews are organized alphabetically by publisher. Topics and issues that were used to categorize the…