User experience is immeasurably important for your patrons as they access your Web site. This article presents tips and strategies for testing user experience, suggests a number of different popular technologies and tools that are used in the UX field, and lays out a plan for sharing and utilizing data to make improvements on your Web site. It is…

Libraries have become increasingly interested in studying the use of spaces within their buildings. Traditional methods for tracking library building use, such as gate counts, provide little information on what patrons do once they are in the library; therefore, new methods for studying space usage are being developed. Particularly promising are…

Measuring quality of service in academic libraries traditionally includes quantifiable data such as collection size, staff counts, circulation numbers, reference service statistics, qualitative analyses of customer satisfaction, shelving accuracy, and building comfort. In the libraries of the third millennium, virtual worlds, Web content and…

This report outlines specifications for the online transaction monitoring and questionnaire administration features of the University of California's (UC) Prototype On-Line Catalog, known as MELVYL. The development and testing of these features by the UC Division of Library Automation (DLA) is also described. This document is the final report…

Seventy-seven of ninety library evaluators of the Southern Association of Colleges and Schools (SACS) responded to a 1973 questionnaire to determine: (1) if evaluative criteria used are based with an authority other than SACS; and (2) if certain methods, procedures, and techniques employed by evaluators could be used to construct an ideal…

This manual is designed to help bibliographers, librarians, and other materials selectors plan and conduct systematic collection evaluations using both collection centered and client centered techniques. Topics covered in five chapters are: (1) planning the assessment; (2) collection-centered techniques, comprising the compilation of statistics,…

In 1990, the Online Catalog Advisory Committee (OCAC) of the University of Illinois at Urbana-Champaign (UIUC) charged a subcommittee with developing and implementing ways to measure the impact of the expanded online catalog on staff, users, collections, and library operations. The UIUC's online public access catalog, ILLINET (Illinois Library and…

Examines the statistical results derived from a test of the Lopez method, a technique that offers a means to empirically evaluate the depth of a library collection in specific subject areas. (FM)

Describes an unobtrusive study of the ability of professional librarians to deal with factual questions that was conducted at Illinois State University. Evaluation of the accuracy of responses is discussed, the responsiveness and helpfulness of librarians is examined, attitude scores are described, and implications for improving reference service…

A document retrieval study conducted before and again after the building of a more centralized library at Syracuse University is used as an example of the kind of data gathering which can lead to improved decision making and evaluation of library services by library administrators. The study is discussed in detail to facilitate replication and to…

Concludes that evaluations of library instruction based on library use present a useful picture of the impact of instruction within the context of program objectives. Yet to be found, however, is a methodology that will express the role student motivation and maturation play in the development of effective library skills. (RAA)

Academic library members of the Southeastern Library Network (SOLINET) responded to a computer library network effectiveness questionnaire to determine the extent to which actual network performance, as perceived by users, is consistent with expected performance. The study evaluated the technological system in terms of outputs and implications for…

Internal institutional auditing can improve effectiveness and efficiency and protect an institution's assets. Many of the concepts and techniques used to analyze higher education institutions are qualitative in nature and suited to institutional research, including fiscal, operational, data-processing, investigative, management consulting,…

Describes a study conducted in 1988 that investigated book availability in an academic library by providing a quantitative measure of library performance based on outcomes of card catalog searches and that can serve as a model for ongoing assessment in the library. Results are compared with earlier research from 1986. (Contains 12 references.)…

Describes the evaluation of a library orientation program for graduate students at Utah State University using SPSS (Statistical Package for the Social Sciences) software. Results are reported that indicate the need to focus on general information access skills rather than specific subject areas. (Contains nine references.) (LRW)