This article seeks to establish what impact external quality assessment had on universities in Estonia between 1997 and 2009. It is based on a study of the analysis of experts' reports of curricula accreditation and interviews with university and programme managers, undertaken between 2007 and 2009. The study included an analysis of 12 curricula…

The majority of research on general education assessment in recent years has focused primarily on predominately white institutions. Very little is known about general education assessment at historically black colleges and universities (HBCUS). Using descriptive analysis, this exploratory study examines the state of general education assessment at…

This qualitative study identified the best practices utilized by community colleges to achieve systemic and cultural agreement in support of the integration of institutional effectiveness measures (key performance indicators) to inform decision making. In addition, the study identifies the relevant motives, organizational structure, and processes…

Integrating institutional research, outcomes assessment, program review, strategic planning, and accreditation can be a powerful means of creating a culture of evidence-based decision making and continuous improvement. This study examined how this "integrated" model is organized in practice, how such offices began, why this approach was chosen,…

Evaluative statements from alumni have legitimacy with both internal and external stakeholders. Thus, alumni studies can provide valuable evidence of institutional effectiveness and lend themselves to both locally designed and commercial survey instruments for data collection. Under ideal conditions, the results of alumni studies equip faculty and…

Strategic planning is complex (Dodd, 2004), and when managed well, it requires deliberate incorporation of evidenced-based data and the collaboration of key stakeholders. Thus, it is essential that the planning process includes the integration of data that are collected regularly and that both internal and external professional partners have the…

How does one develop and deliver the integrated core of a cross-disciplinary arts and sciences undergraduate degree when the degree program has no departmental or college home and no full-time faculty, but plenty of enthusiastic students who are looking for a unique educational experience? This article outlines how a formalized curriculum…

A discussion of administrative program evaluation addresses the problem and opportunity of evaluation from the perspective of the administrator or institutional researcher by suggesting criteria for deciding on the need for formal evaluation, examining several evaluation design strategies, and looking at how evaluation can enhance organizational…

A general description and guidelines are presented for a program review process for departments of medical education of the administrative units within colleges of medicine. After a discussion of the purposes of reviews, a suggested review process is described. The process to be utilized should be negotiated by the principle units, the…

An evaluation of a counseling center must examine its goals, activities, and impact and determine the desired balance among preventive, remedial, and developmental objectives. (MSE)

In a question-and-answer format, the assistant vice president for development and director of alumni relations at Carnegie Mellon University (Pennsylvania) discusses how alumni directors can gauge their programs' effectiveness, how his institution addresses the issue, and how a Council for Advancement and Support of Education project to develop…

A discussion of the need for and possible approaches to evaluating student support services emphasizes the importance of using objectives, strategies, and traditional and nontraditional outcome variables for a thorough assessment. (MSE)

Describes a study of administrator evaluation systems at 350 community colleges, focusing on written policies, procedures, and evaluation instruments used. Indicates that 82% of the colleges had management appraisal plans and that 91% of these indicated that their plans were effective. Provides suggestions for improving the evaluation of…

Additional readings concerning the two themes of (1) organizational effectiveness as a consequence of managerial action and (2) assessment of services seen as assessment of staff are presented. Sources on staff renewal as a form of staff evaluation are highlighted. (MSE)

This report discusses the use of performance indicators (PIs) in higher education, focusing on definitions, frameworks, examples, and implications for universities. It notes that demands for accountability have led to intense interest in university performance measures, and that early indicators simply described the university or the system and…