Quality assurance and quality development represent central challenges of higher education institutions (HEIs). In this context, the term quality culture has gained increasing attention. Quality culture refers to an organizational culture, which emphasizes the importance of continuous quality improvement, shared attitudes, and commitment towards…

This paper presents a developed higher education quality assessment model (HEQAM) that can be applied for enhancement of university services. This is because there is no universal unified quality standard model that can be used to assess the quality criteria of higher education institutes. The analytical hierarchy process is used to identify the…

"Recommendation" is a highly credible and powerful construct in marketing. This article investigates the construct "intention to recommend" in the context of student evaluations of teaching. Motivated by changes in the sector, the study explores what factors drive course recommendation and their relationship with each other. A…

This article explores the use of narrative analysis to provide a methodology for student learning research with a sociocultural orientation. The narrative which is the primary focus of this article is drawn from a study in which a series of individual interviews was conducted with a class of senior engineering students. The interview with a…

Offers some preliminary suggestions arising from a research project that has been examining changing patterns of undergraduate curricula in the United Kingdom. The focus is not on empirical findings, but on the development of a framework through which curricular change can be understood. It seems that there is a shift toward what individuals can…

The evaluation of educational programs in higher education needs a better theoretical base than it has had. Proposals as to what that base should encompass are discussed and an approach that involves a more adequate conceptual and procedural model is explored. Focus is on a systems viewpoint. (JMD)

In order to ascertain current assessment practices at final degree level in British university geography departments, 33 departments were surveyed. A model was then developed that conveys the value of using a range of examination techniques to suit particular teaching objectives and experiences. (LBH)

Two models of instructional innovation seeking to explain why some innovations are successful are synthesized and illustrated in the course evaluation system at the University of Birmingham. Success factors include cooperation among faculty in different areas, openness of evaluation, "ownership" of innovations, leadership, and authority…

This article is concerned with the complex role played by student assessment in the formation of the human subjects that are the product of higher education. Using a framework informed by the work of Foucault, it explores the productive effects of assessment regimes. Drawing on narrative data collected during in-depth, semi-structured interviews…