Descriptor
Source
| Special Libraries | 2 |
Publication Type
| Journal Articles | 2 |
| Information Analyses | 1 |
| Reports - Descriptive | 1 |
| Reports - Evaluative | 1 |
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Peer reviewedWhite, Marilyn Domas; Abels, Eileen G. – Special Libraries, 1995
Surveys the service marketing literature for models and data-gathering instruments measuring service quality, particularly the instruments SERVQUAL and SERVPERF, and assesses their applicability to special libraries and information centers. Topics include service characteristics and definitions of service; performance-minus-expectations and…
Descriptors: Data Collection, Evaluation Methods, Library Services, Marketing
Peer reviewedBerger, Marilyn; Devine, Jane – Special Libraries, 1990
Describes a method of analyzing serials collections in special libraries that combines evaluative criteria with database management technology. Choice of computer software is discussed, qualitative information used to evaluate subject coverage is examined, and quantitative and descriptive data that can be used for collection management are…
Descriptors: Database Management Systems, Evaluation Criteria, Evaluation Methods, Information Technology
