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Data Collection	2
Evaluation Methods	2
Library Services	2
Reference Services	2
Accountability	1
Federal Regulation	1
Instructional Effectiveness	1
Librarians	1
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Measurement Techniques	1
Postsecondary Education	1
Research Methodology	1
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Reference Librarian

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Bunge, Charles A.	1
Walsh, Anthony	1
Whitlatch, Jo Bell	1

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Reports - Descriptive	2
Legal/Legislative/Regulatory…	1
Opinion Papers	1

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Assessment and Accountability in Reference Work. Part I: Requirements and Methodologies.

Peer reviewed

Whitlatch, Jo Bell; Walsh, Anthony – Reference Librarian, 1992

Includes three articles: the first presents rules and regulations from the "Federal Register" that focus on educational effectiveness in postsecondary institutions; the second discusses the appropriateness of various research methodologies for assessment and accountability of reference services; and the third examines data collection…

Descriptors: Accountability, Data Collection, Evaluation Methods, Federal Regulation

Gathering and Using Patron and Librarian Perceptions of Question-Answering Success.

Peer reviewed

Bunge, Charles A. – Reference Librarian, 1999

Discusses the strengths and weaknesses of patrons and reference librarians as sources of data for the evaluation of the effectiveness of answers to reference questions. Describes the Wisconsin-Ohio Reference Evaluation program and considers staffing patterns, time spent, collection size, and bibliographic instruction. Reference Transaction…

Descriptors: Data Collection, Evaluation Methods, Librarians, Library Collections