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Peer reviewed Peer reviewed
Aluri, Rao – RQ, 1993
Discusses the evaluation of library reference service; examines problems with past evaluations, including the lack of long-term planning and a systems perspective; and suggests a method for continuously monitoring and improving reference service using quality improvement tools such as checklists, cause and effect diagrams, Pareto charts, and…
Descriptors: Charts, Check Lists, Diagrams, Evaluation Methods
Peer reviewed Peer reviewed
Lancaster, F. W.; And Others – RQ, 1994
Describes a study conducted at Illinois State University that compared the results achieved by library users searching the ERIC database on CD-ROM with the results achieved by individual and teamed skilled intermediaries. Evaluation of library services is discussed, patron search strategies are examined, and strategies for improving patron…
Descriptors: Bibliographic Databases, Comparative Analysis, Evaluation Methods, Higher Education
Peer reviewed Peer reviewed
Arp, Lori, Ed. – RQ, 1996
Discusses academic library funding and suggests the use of management techniques by instructional librarians for developing new curriculum. Topics include techniques of instructional administration; collaboration between instructional librarians and faculty; needs assessment; strategic planning; pilot projects; implementation and evaluation; and…
Descriptors: Academic Libraries, Case Studies, Curriculum Development, Educational Administration