Reports on a survey of distance education students that was conducted to determine what they perceived as important in their courses, to investigate ways in which this data might be used by course directors, and to apply the data to develop a version of a service template for evaluating distance education courses. (Author/LRW)

Presents a case study of an online course that was designed for staff professional development at Manchester Metropolitan University (United Kingdom). Discusses the flexibility of online courses; course design; activities for short online workshops; evaluation methods for course evaluation; and results of participant questionnaires. (LRW)

A study of 14 Open University (Great Britain) undergraduate courses examined tutor marked assignment (TMA) rates as a reliable early indicator of student retention. This article reviews the effectiveness of course-related evaluation strategies (standard, evaluator-initiated; specific, client-initiated; quantitative; and qualitative) and argues the…

The increasing perception of students as customers of services puts a stronger focus on improving the quality of the student experience. Satisfaction with aspects of service, such as access, flexibility and fitness for purpose can be assessed through student feedback questionnaires. The results of these surveys may not immediately suggest…

Presents examples of the evaluation of media and technologies used at the FernUniversitat (Germany) for distance education. Topics include course evaluation; system or institutional evaluation; information and communication technologies; communication preferences and practice; computer access; multimedia via CD-ROMs and the Internet; video…