Reports the rationale, design, implementation, and results of an examination of the impact of online subject catalogs on users by comparing their behaviors before and after catalog installation. Evaluation criteria included volume of use, types of searches, use of other catalogs, search time, user satisfaction, and need for assistance. (CLB)

This study applied an analytical technique called Data Envelopment Analysis (DEA) to calculate the relative technical efficiency of 95 academic research libraries, all members of the Association of Research Libraries. DEA, with the proper model of library inputs and outputs, can reveal best practices in the peer groups, as well as the technical…

Reviews meaning and theory of library collections and structure and enumerates ways that data on collections can be organized to reveal underlying global structure (links and connections between collections, parts of collections, and users of collections). Definitions of terms applying to eight models described in text are appended. (53…

Describes a cooperative project among three German libraries that used the Balanced Scorecard as a concept for an integrated quality management system. Considers performance indicators across four perspectives that will help academic libraries establish an integrated controlling system and to collect and evaluate performance as well as cost data…

Provides an overview of the importance of user-based evaluations of networked information services; reviews data collection techniques that provide a user perspective when assessing networked information services, including focus groups, user logs, interviews, observation, and surveys; and offers practical suggestions and guidelines for using such…

Explains how assessment technology identifies and improves leadership and management skills and describes how assessment centers nurture leadership in library and information science based on experiences with the Career Development and Assessment Center for Librarians in the Pacific Northwest. Evaluations and case studies of assessors and…

Describes the research objectives, rationale, methodology, and findings of a model program developed at the Northwestern University Library, which examined whether online catalogs require instruction and, if so, how that instruction would be best delivered. (CLB)

Discusses the nature of support staff work in research libraries, changing authority structures, and the impact of technology on job responsibilities. A study considering work complexity, supervision, evaluation criteria, control and autonomy, and job satisfaction is reported. (17 references) (EA)