In the 21st century concerns about workplace language and literacy skills, particularly in the service and manufacturing sectors, continue to drive education and testing policy in many OECD countries. Employers tend to adopt deficit assumptions about service workers' skills, conflating social identities and language and literacy, which can blind…

This paper deals with issues related to drawing up plans and putting into practice e-learning initiatives in complex and demanding business environments such as organizations that require recurring training, to optimize their learning processes in terms of cost reduction and efficiency gains. We view the issue of initiating and executing such an…

Designed to illustrate the role of the instructor in workplace education, this paper describes the educational strategies employed in a communication and collaboration class given by an Alpena Community College (Michigan) workplace education director at a small automobile parts manufacturing plant. First, the qualities of workplace instructors are…

PETCO is a simulated corporation used as a teaching tool in the pre-employment training program at the Galang Refugee Processing Center in Indonesia. The refugees in the program are in low-level classes. The use of the simulation allows the staff to present hands-on, task-based learning techniques to address four major concerns of refugees…

Research identified feasible strategies to support flexible delivery in operating workplaces. Sites were 12 enterprises in Victoria. Findings indicated flexible delivery was largely implemented by enterprises through the provision of a range of learning opportunities that included on-the-job observation, practice and mentoring, access to learning…

A 3-year research program on workplace learning was based on action research and involved the gradual implementation of "Work Activity Briefings" every 2 weeks or whenever a major task was to be undertaken at selected construction sites managed by an Australian mining and construction company. The briefings were regular meetings between…

Workplace literacy was the focus of attention during the era of the National Workplace Literacy Program (NWLP), funded by the U.S. Department of Education from 1988-1996. Since then, it has not disappeared, in part because recent legislation such as the Workforce Investment Act (WIA) and Welfare Reform Act has increased the work-related focus of…

A study conceptualized bases for learning in workplaces, examining reciprocity between how individuals are afforded access to workplace activities and guidance and how workers elect to engage in what they are offered. These reciprocal bases for thinking, acting, and learning are called "co-participation at work." The contributions that…